Customer Success Manager Job in Soroco

Roles Responsibilities: Pre-planning and defining success metrics: Work with the client to understand their expectations for a Scout engagement (e.g., what metrics are they trying to optimize, what parts of their business are relevant) Apply various frameworks to help the customer structure a plan for where to place Scout licenses, along with defining what success looks like Ensure that the success metrics for the engagement are constantly tracked and are central to all discussions and updates Product implementation and customer success: Drive the kickoff meeting for the implementation of Scout, including stakeholder alignment, timeline review, and doing requisite trainings on the Scout portal Visit the client s business team (onsite) periodically and handhold them through the initial few weeks of the implementation, if applicable Share status reports with the client and ensure on-time delivery of milestones, highlighting and resolving blockers along the way Continue to drive adoption of the Scout product / licenses to ensure all licenses are being used and the client is deriving maximum value Overall, be the single point of contact for the client to drive the realization of the promised outcomes Account expansion and planning: Be mindful are other areas of the client s business that would be relevant for Scout, and share these insights with the appropriate Enterprise Account Executive Present plan for account expansion to Soroco s internal stakeholders, and finalize an account plan for expanding Scout within your accounts Optimizing the engagement process: Identify opportunities, internally and externally, to reduce time to deliver successful outcomes to the client Contribute to the Soroco case study library by working closely with the Scout team and Soroco marketing team Identify opportunities and areas to enable the partner ecosystem and spearhead such scale conversations Basic Qualification: Approximately 4+ years in client-facing functional consultant role Proven success managing complex projects on-time and on- or below-budget Ability to build strong, professional relationships with clients Ability to understand the client business and analytical requirements Skills to communicate complex ideas effectively Inclination towards learning new technology Systematic problem-solving skills, with the ability to think on your feet Strong sense of empathy and emotional awareness Impeccable attention to detail