Technical Support Engineer Job in Signzy Technologies Private Limited
Technical Support Engineer
Signzy Technologies Private Limited
4+ weeks ago
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
- Permanent
Job Summary
Job Description:
- Diagnose and troubleshoot technical issues within agreed time limits
- Research and identify solutions to software issues
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Document technical knowledge in the form of notes and manuals
- Prioritize and manage many open cases at one time
- Provide support, including procedural documentation and relevant reports
Job Requirements:
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus
Experience Required :
Minimum 2 Years
Vacancy :
2 - 4 Hires
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