Executive Assistant Job in Signature Sattva

JOB TITLE: Executive Assistant
AREA/DEPARTMENT: A&G /Executive Office
REPORTS TO: COO / Chairman
JOB SCOPE: Under the general direction of the Management, and within the limits of established and local policies & procedures, directs all aspects of secretarial work in the office, maintains the executive office to Presentation standards and maintains all matters relating to executive administration in a confidential, professional manner. Promotes the desired work culture around the core values of Trust, Integrity, Respect,
KEY RELATIONSHIPS: All Departments; executive Committee; Suppliers

Key Responsibilities

• Reports directly to and communicates with the Chairman on all administrative matters
• Maintains the utmost confidentiality and discretion when handling business affairs
• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate
• Supervises the work of the Executive Office staff (Receptionist, Office boy, Drivers)
• Day-to-day secretarial work to include typing, filing, faxes and telephone etc.
• Distribution of memos, letters and other information etc.
• Arranging internal / external appointments
• Handling reservation as requested
• Translating incoming letters, documents, articles by request
• Provides pertinent information on socio-political matters
• Storing and keeping all confidential information
• Preparing monthly operational results for meetings with other hotels
• Taking minutes of Department Heads /Ex.Com meeting as requested
• Customer Service
• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to Guests
• Accurately and promptly fulfilling Guests requests
• Anticipate Guests needs
• Maintain a high level of knowledge which affects the Guest experience
• Demonstrating a service attitude
• Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Real Estate industry and extend these service attributes to all internal customers
• Health, Safety and Security
• Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
• Familiarise yourself with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
• Financial Management
• Under the assistance of the Chief Financial Officer co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure
• On an ongoing basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
• Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
• General
• Comply with the Company s Corporate Code of Conduct
• Familiarise yourself with the company values and model desired behaviours
• Perform tasks as directed by the Management in pursuit of the achievement of business goals