Customer Support Engineer Job in Screen-magic Mobile Media Pvt. Ltd.
Customer Support Engineer
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Job Overview: In this role, you'll become an expert on our products which use the latest technologies and provide technical solution support to customers primarily through voice, ticketing system and screen sharing sessions. You will be responsible for performing basic investigation and troubleshooting to resolve customer issues quickly and effectively. Your customers may often include engineers and highly skilled technical people. Hence you will need to continuously develop your technical / troubleshooting skills by various means and keep yourself updated on our products. What will qualify you for this role? Essential: Excellent writing and verbal communication skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Education: Any Graduate - Computer Science Background / MBA Preferred Key Responsibilities Provide technical assistance with software and best solutions based on customer's requirements. Excellent knowledge of product. Resolve issues or provide information for customers via phone, chat, or email. Create and maintain tips and tricks solutions for online knowledgebase and websites. Resolve product issues in a timely manner using available resources Complete ownership of issues/cases and well versed in escalation protocols Work with engineering and Product Management teams for resolution of customer issues. What working at SMS Magic Offers? At SMS Magic, people growth is parallel to company s growth and our work culture supports
Fresher
2 - 4 Hires
