Customer Success Engineer Job in Saras Analytics
Customer Success Engineer
- Hyderabad, Telangana
- Not Disclosed
- Full-time
- Permanent
Job Summary:
This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
This role demands hands-on knowledge on software development, and databases
You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes
You will collaborate with internal teams for the design and development of key modules
You will interact with customers to provide technical support and guidance for users
Troubleshoot and debug problems and create SPRs and CRs
You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner
Eligibility:
Excellent verbal and written communication
4+ years of experience in helpdesk or L1 support
Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
Hands on experience in setting up or using web analytics and performance monitoring tools
Basic understanding of Web technologies including Java and Angular
Proficient in using support and helpdesk tools
Knowledge on cloud infrastructure is a plus
Minimum 4 Years
2 - 4 Hires
