Engineer Ii, Pas Techops (linux, Windows & Aws Support) Job in S & P Global

Segment: S&P Global Platts

The Role: Engineer II, PAS TECHOPS (Linux, Windows & AWS Support)

The Location: Hyderabad

Grade: 9A

Shift Timings: 24*7 (Rotational Shifts)

The Team: You will be working within the Operations team within Platts in Hyderabad. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework.

The Impact:

Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents.

Whats in it for you:

Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations

Responsibilities:

• Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required.
• Responding to logged service requests, account administration, software installations and general application and server administration.
• Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns.
• Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners.
• Dealing with escalations in a timely manner to ensure issue is resolved to business partners expectations.
• Composing technical knowledge base documents to be used within the team.
• Working with external vendors to resolve service-related incidents.
• Connecting remotely to business partners computers to resolve issues.
• Server maintenance, monitoring, health checks, restarts, and BAU operational work.
• Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call.

What Were Looking For (Basic Qualifications):

• 4+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS
• Previous Experience on Cloud Infrastructure.
• MCSA and RHL Certification (Highly preferred)
• 3+ years previous experience with OS/Server Patching.
• 3+ years previous experience with Application releases andPatching.
• 3+ years previous experience supporting Webserverseither
• Windows IIS -.Net
• Linux apache, and WebLogic -Java Core / JMS
• Experience with supporting multi-tier infrastructures
• Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP
• Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS)
• Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer
• Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins)
• Excellent communication Skills.

Preferred Qualifications:

• Bachelors Degree or 4+ years of relevant API support, or software development experience in an agile software environment
• Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills
• Knowledge and practical experience with Agile development methodologies and Product Owner role
• Strong in .Net format for request/responses with our REST/SOAP across multiple applications that are most likely different in their method.
• Ability to dig into other code languages and work through customer generated code and give guidance to address their needs even if you are not an expert in that coding language.
• Ability to adapt quickly to change, think on your feet, communicate positively and work proactively

About S&P Global Platts:

At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. Were the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.

S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit