Production Support - Java/linux Job in Techmojo Solutions

The ideal candidate will be responsible for configuring and troubleshooting our platform in production to resolve customer technical issues. You will act as the liaison between customers and internal teams, ensuring timely issue resolution. A strong understanding of complex networking environments and experience with Java-based applications will be essential for this role.

This position requires flexibility to work in shifts.

Key Responsibilities

• Monitor and debug technical platform services while performing necessary tests.
• Manage and resolve electronic tickets efficiently.
• Collaborate with the sales team, customer success team, and customers to address issues effectively.
• Troubleshoot and configure software and hardware as needed.
• Take on shift responsibilities in a 24/7 monitoring environment.
• Review and analyze Java code to assist in debugging issues.

Required Qualifications

• 2+ years of technical support experience.
• Strong customer service orientation with excellent troubleshooting skills.
• Proficiency in Java (basic coding skills required) and experience with at least one database.
• Strong knowledge of Linux.
• Excellent written and verbal communication skills.

If you have a passion for problem-solving and technical support, apply today to join our team!