Java Back-end Support Engineer Job in Nineleaps Technology Solutions

Position: Java Back-end Support Engineer

Company: Nineleaps

Location: Bangalore, India

Experience: 2 4 years

Industry: Technology Consulting

Job Type: Full-Time

About Nineleaps

Nineleaps is a boutique technology-consulting firm that helps funded ventures and enterprises accelerate their product development and data efforts. With over 500+ employees, we are based in Bangalore, India. Over the past 10 years, our engineers have delivered 200+ innovative solutions to complex challenges across industries such as Retail, e-Business, Advertising, Finance, Transportation, Healthcare, and Education.

Job Description

We are looking for a highly skilled Java Back-end Support Engineer to join our team. The ideal candidate will be responsible for providing application support, analyzing code and logs to identify and resolve issues, and improving user experience by enhancing application processes and functionality.

Primary Responsibilities:

• Provide application support by monitoring the support queue and addressing issues as per protocol.
• Ensure timely responses to user queries and follow up on each issue to closure.
• Collaborate with project leaders to create and maintain knowledge base documents for the applications.
• Identify improvements in applications, processes, and business logic to reduce support tickets and enhance efficiency.
• Read code and analyze system logs to determine the cause of issues and understand application behavior.
• Perform data and log analysis to troubleshoot errors and resolve user questions.
• Work independently with clients and possess excellent written and verbal communication skills.
• Track and resolve issues in a timely manner, ensuring proper documentation and follow-ups.
• Provide accurate daily handovers of business-critical issues to global peers.
• Maintain a high level of customer service and continuous communication with users.
• Demonstrate a positive, team-oriented attitude and sound judgment in all job responsibilities.

Desired Skills and Experience:

• 2 4 years of experience in application support or back-end development.
• Strong experience with Java and Spring Boot.
• Knowledge of Public APIs and RESTful APIs.
• Familiarity with authentication and authorization protocols.
• Understanding of file transfer methods.
• Experience with SOAP, REST, Remote Procedure Calls, and DNS.
• Ability to handle API call failures and error codes.
• Proficiency in incident management (L1/L2), including triaging and prioritizing incidents.