Associate - Business Operations Job in Razorpay Software Private Limited

Company: Razorpay
Location: India
Department: Business Operations
Role Overview:

Razorpay, a leading full-stack financial services organization, is seeking an experienced Associate Business Operations professional to manage the merchant onboarding process within Razorpay POS. This role requires a candidate with 3-5 years of experience, strong problem-solving skills, and proficiency in data analysis and communication. You will play a key role in ensuring a seamless and efficient onboarding experience for merchants, driving improvements in the process, and supporting our broader business operations.

About Razorpay POS:

Razorpay POS is a comprehensive suite of point-of-sale solutions that enables businesses to accept various modes of payment across all customer touchpoints. Whether at the counter, on delivery, or via kiosks and vending machines, Razorpay POS devices ensure smooth and efficient payment processing. With access to real-time transaction data and analytics, businesses can make informed, data-driven decisions.

Formerly known as Ezetap, Razorpay POS became part of Razorpay in 2022, following the acquisition of Ezetap. Razorpay, founded in 2014, is a leader in payment and business banking solutions, working to transform how businesses manage payments and access capital.

Key Responsibilities:

• Merchant Onboarding: Oversee the end-to-end merchant onboarding process, ensuring new merchants have a seamless and efficient experience when integrating with Razorpay POS.
• Issue Resolution: Identify, troubleshoot, and resolve onboarding-related issues swiftly and effectively, ensuring minimal disruption to merchant activation.
• Process Improvement: Use critical thinking and data analysis to evaluate and enhance onboarding processes for greater efficiency and scalability.
• Data Analysis: Manage and analyze large datasets using Excel, providing actionable insights to improve business operations and decision-making.
• Cross-Functional Collaboration: Work closely with teams across sales, product, and customer support to ensure smooth merchant onboarding and address any challenges that arise.
• Merchant Communication: Communicate clearly and concisely with merchants and internal stakeholders about onboarding progress, status updates, and issue resolution.
• KPI Monitoring & Reporting: Track key performance indicators (KPIs) related to merchant onboarding, identify trends, and suggest areas for improvement.

Experience & Skills Required:

• Experience: 3-5 years in operations or a related role, with a focus on merchant onboarding or business operations.
• Technical Skills:
  • Proficiency in Microsoft Excel for data analysis, reporting, and process optimization.
  • Solid experience with PowerPoint for presentations and reporting.
• Industry Knowledge: Exposure to the financial services or fintech industry is a plus.
• Communication Skills: Strong verbal and written communication skills to engage with both merchants and internal teams effectively.

Qualities for Success in This Role:

• Attention to Detail: Strong focus on accuracy and detail when managing data and reporting KPIs.
• Problem Solving: Ability to think critically and solve complex challenges in the onboarding process.
• Team Player: Collaborative mindset with the ability to work cross-functionally across various teams.
• Accountability & Flexibility: Strong ownership of tasks and responsibilities, with the ability to adapt to changing business needs.
• Innovation & Automation: An interest in driving innovation and automating processes to enhance operational efficiency.