Genesys Senior Software Engineer Job in Rarr Technologies

Genesys Senior Software Engineer

Rarr Technologies 4+ weeks ago

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Job Summary

Developing the CTI Routing Applications or Strategies through Genesys IRD and composer / Cloud Genesys Designer
Develop or enhance existing application for various LOB.
Configuring Genesys objects and resources in CME / Genesys Administrator Extension GAX for Routing.
Provide end to end support to build the complex IVR & routing applications.
Identify and explain the available various deployment methods in Genesys.
Genesys Professional with min 7 Years of overall experience in Telecom Industry and 5+ years of relevant experience in Genesys8.x version.
Strong Knowledge & Understanding of overall Contact Center Technology, with stress on Genesys IVR & Routing development in IRD / Composer / Cloud Genesys Designer.
Experience in Genesys Routing Strategies Development in IRD & Expertise in Skill based routing.
Hands on Experience in Composer inbound call flow & SCXML Routing Call flow development.
Experience & Strong Knowledge in Routing Solutions -Genesys URS & Orchestration Routing, Stat Server, Cassandra and Composer/IRD.
Experience in integrating the REST / SOAP method
Knowledge in Multimedia channels
Knowledge in JAVA, Java Script, ECMA
Knowledge in GAX / CME & Agent Setup configurations
Knowledge in Genesys Framework
Good communication, analytical and debugging skills
Basic knowledge in reporting, real time reporting CCPulse.

Experience Required :

3 to 8 Years

Vacancy :

2 - 4 Hires

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