Software Engineer Job in Triadss
Job Summary
- 5+ year of experience in Contact Center Technology with hands on experience on high- complexity Genesys implementations (8X and Above, Cloud) with focus on call routing, queuing and transfers (non- IVR)
- Understand the role of each Genesys Framework and Management Component, Config Server, Config proxy, Message Server, Solution Control Servers, LCA
- Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
- In Depth understanding of how ORS server interacts with URS server
- In depth understanding of the T-Lib Event Model
- Experience in troubleshooting individual product as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside
- Understand the different components of Stat Server Statistic Metrics, Tie profile/Range, Filter, Notification, Sensitivity and Capacity Rules, Understand Router Statistics and how they are computed by URS
- Hands on experience with very large-scale deployment of Genesys 8.5- Framework, Configuration and Management, routing & Media components with integration experience with SBC.
- Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows
Experience Required :
Minimum 5 Years
Vacancy :
2 - 4 Hires
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