Software Engineer Job in Triadss

Software Engineer

Triadss 4+ weeks ago

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Job Summary

5+ year of experience in Contact Center Technology with hands on experience on high- complexity Genesys implementations (8X and Above, Cloud) with focus on call routing, queuing and transfers (non- IVR)
Understand the role of each Genesys Framework and Management Component, Config Server, Config proxy, Message Server, Solution Control Servers, LCA
Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
In Depth understanding of how ORS server interacts with URS server
In depth understanding of the T-Lib Event Model
Experience in troubleshooting individual product as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside
Understand the different components of Stat Server Statistic Metrics, Tie profile/Range, Filter, Notification, Sensitivity and Capacity Rules, Understand Router Statistics and how they are computed by URS
Hands on experience with very large-scale deployment of Genesys 8.5- Framework, Configuration and Management, routing & Media components with integration experience with SBC.
Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows

Experience Required :

Minimum 5 Years

Vacancy :

2 - 4 Hires

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