Customer Success Manager (international) Job in Rane T4u Private Limited
Customer Success Manager (international)
Rane T4u Private Limited
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Qualification : MBA is a definite advantage
ROLE DYNAMICS
The individual is a key member of the Customer Success Team that is responsible for driving the on-ground solution delivery mechanism for the Enterprise/ Public Sector Business of t4u in the regions of Middle East, Africa and/ or South East Asia. They will be responsible for maintaining the delivery model that will propel and sustain t4u s operational model in a profitable and highly customer-centric manner, while driving and also managing the various stakeholders (external/ internal) in the business ecosystem.
The key impact areas for this role are as follows:
- Manage Customer Project Economics related to Field Operations
- Enable Customer Satisfaction Index
- Enable Customer Revenue Growth
- Monitor a seamless LTSP/ LISP (Channel Partner) Delivery Model
RESPONSIBILITES
- Delivery Management:
- Should have a strong understanding of the Customer Success concept on-boarding, engagement advocacy, and retention
- Must possess a good understanding of business objectives, vision and strategy and drive the tactical deliverables
- Will be required to have a strong grasp in the Project Management space and work with multiple stakeholders of varying business functionalities
- Should be able to identify and manage risks and opportunities with demonstrated capability to manage multiple projects
- Will be responsible for defining and driving the Delivery Strategy, Planning and Roadmap in line with the Business Strategy
- Must have experience in performance review mechanisms related to the internal team and customer experience
- Must be extremely Techno Business savvy and able to understand and develop a synergy between Technology, Operations and Business
- Stakeholder Relations and Development:
- Communicate with stakeholders and customers to understand the challenges faced, strategy and requirements for the solution, providing in-depth thinking and contributions to solution evolution.
- Improve internal stakeholder collaboration and establish strategic dialogue with key customer(s) and partner(s).
- Team Management:
- Strong team building, coaching and communication skills to lead and motivate teams in achieving goals; high motivation levels with demonstrated leadership, product and project management, and communication skills with an ability to drive solutions
- Coordinating with appropriate Business Segment and Functional Leaders to ensure proper budget, schedule and direction.
CANDIDATE REQUIREMENT
- An operations specialist with a strong business orientation
- Experience of working with customers in the enterprise and public sector domain internationally (Regions: Middle East, Africa and/ or South East Asia) as well as exposure to working with international channel partners
- Extensive experience in a dynamic and constantly evolving Project Management ecosystem
(Preference given to experience in working with projects that run on a subscription model wherein the projects are not necessarily time-bound in nature) - Extensive experience in overseeing the implementation of a solution plan at ground level (prior experience of interacting with channel partners is a significant plus)
- Comprehend and expand one s knowledge with a 360 degree understanding of the IoT Industry
- Candidates who are entrepreneurial in nature, with high energy, charisma and fantastic communication are the kind of Individuals who will excel in this role
- An individual who can comprehend and connect (seemingly distinct) dots into a complete and holistic picture will relish the dynamic nature and expectations of this role
Qualification : MBA is a definite advantage
Experience Required :
8 to 15 Years
Vacancy :
2 - 4 Hires
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