Tele Caller Process Associate Job in Rakshan HR Services
Tele Caller Process Associate
- Bengaluru, Bangalore Urban, Karnataka
- 15,000 - 22,000 per month
- Full-time
Role Overview:
The Telesales & Service Associate job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
Key Responsibilities
Responsible for making outbound calls and regular follow up on leads assigned.
Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
Explaining the product features in detail and how to use the packages.
Understand the Customer requirements, encourage them to upgrade / renew the packages.
Address all the issues / grievances of customers and provide the right customer experience.
Capture the insights from customer interactions and share it with the internal team.
Strictly adhere to the process requirements
Skill and Competencies required:
Functional
Business Knowledge Process Knowledge
Product Knowledge
Customer Orientation
Language skills English / Regional language
Telemarketing / Selling Skills
Basic computer skills MS Excel, Word
Behavioral
Values Integrity / Honesty / Respect
Communication Oral & Written skills / Listening
Executive Presence
Business / Telephone Etiquette
Influencing Skills
Empathy
Self-driven / Initiative
Ability to manage stress
Willingness to learn
Required - Located in Bengaluru
Required - Good command over English
1 to 6 Year
1 Hire
Hindi Speaker
