BPO Customer Support Job in Black And White Business Solutions

BPO Customer Support Job

Black And White Business Solutions 4+ weeks ago

Apply Now

Save Job

Job Summary

Roles and Responsibilities :

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Experience Required :

0 to 5 Years

Vacancy :

10+ Hires

Skills Required :

Customer Service Management Systems, International/Domestic, Bpo Voice, Call Center Executive, Telecaller

To Receive email alerts for similar jobs

Similar Jobs for you