International Voice Job in Black And White Business Solution
International Voice Job
Black And White Business Solution
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
- Currently Hiring For International Voice Support.
- Candidates with 0 - 5 years of experience in International Customer Support Can apply.
- Undergraduates and Graduates with any discipline can apply
- Easy Selection.
- Looking out for Immediate Joiners
- Can forward the resume through mail
- Location- Bangalore
About this role:
In this role, you will:
- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers' queries, handling escalations and complaints of dissatisfied customers & giving the best resolutions.
- You will also be responsible for closing the fault and complaints within SLAs. In addition, you will be working as a part of the IT Help desk team assisting in application-related technical issues.
- You will be responding to the incidents/issues reported by Customers predominantly through Voice Interaction and email, web tickets & remote support.
- The role is aligned with our Service Desk Voice Support team, which is responsible for performing day-to-day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer-raised incidents.
- They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
- You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments.
- You must consistently seek and provide meaningful and actionable feedback in all interactions.
- You will be expected to constantly look for ways to enhance value for your respective stakeholders/clients.
- Decisions that you make will impact your work and may affect the work of others
- You would be an individual contributor and oversee a small work effort and team.
- Please note this role may require you to work in rotational shifts
Benefits
- Attractive incentive structure.
- 2-way cab facilities
- Night shift allowance and overtime allowance will be provided.
- Location- Bangalore
Experience Required :
0 to 5 Years
Vacancy :
I have an ongoing need to fill this role
Skills Required :
Customer Support Executive, Associate, International Voice Process, Technical Sales Associate, Bpo Voice
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