International Voice Job in Black And White Business Solution

International Voice Job

Apply Now
Job Summary
  • Currently Hiring For International Voice Support.
  • Candidates with 0 - 5 years of experience in International Customer Support Can apply.
  • Undergraduates and Graduates with any discipline can apply
  • Easy Selection.
  • Looking out for Immediate Joiners
  • Can forward the resume through mail
  • Location- Bangalore

About this role:

In this role, you will:

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers' queries, handling escalations and complaints of dissatisfied customers & giving the best resolutions.
  • You will also be responsible for closing the fault and complaints within SLAs. In addition, you will be working as a part of the IT Help desk team assisting in application-related technical issues.
  • You will be responding to the incidents/issues reported by Customers predominantly through Voice Interaction and email, web tickets & remote support.
  • The role is aligned with our Service Desk Voice Support team, which is responsible for performing day-to-day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
  • The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer-raised incidents.
  • They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
  • You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments.
  • You must consistently seek and provide meaningful and actionable feedback in all interactions.
  • You will be expected to constantly look for ways to enhance value for your respective stakeholders/clients.
  • Decisions that you make will impact your work and may affect the work of others
  • You would be an individual contributor and oversee a small work effort and team.
  • Please note this role may require you to work in rotational shifts

Benefits

  • Attractive incentive structure.
  • 2-way cab facilities
  • Night shift allowance and overtime allowance will be provided.
  • Location- Bangalore

Experience Required :

0 to 5 Years

Vacancy :

I have an ongoing need to fill this role

Skills Required :

Customer Support Executive, Associate, International Voice Process, Technical Sales Associate, Bpo Voice

Similar Jobs for you

See more recommended jobs