Health Account Manager / Order Management Exectives Job in Practo Technologies Pvt. Ltd.

Job Description

What if, instead of a job, you had a mission? A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world?

It's what we do at Practo.

Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy. Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality. We are dedicated to improving healthcare access for everyone and leaving the world better than we found it.

Job Description:

Health Care Account Managers will handle calls and requests from doctors and provide them with a solution to their queries. You will be guided by the supervisor or team leader to get any issue sorted. Providing a recommendation & resolution to doctors will be the whole and sole responsibility.

Report generation on a daily basis to provide data outcomes is a requirement.

Facilitate Attribution by calling patients who book appointments via Practo Platform

Roles & Responsibilities:

• The primary task of the individual will be to assist doctors working with Practo as a consultant for Practo's Instant Consult.
• Must take the assistance for criticalmatters with its supervisor or team leader to get any issue sorted.
• Giving a resolution to the doctors should be the whole and sole responsibility.
• Facilitate and work on feedback on a daily basis or as applicable.
• Facilitate operational standards, communication on feedback and cancellations by making outbound calls to the doctors who do Instant Consultation on Practo Platform.
• Coordinate with on-field team members & work closely to deliver best possible service.
• Assisting other management team members in identifying trends and establishing teams goals.

Tasks- Increasing video adoption for doctors through calling and intervention,

Doctor Escalation Management with a support team.

Communication of Medical team feedback to doctors.

Operational Training of new doctors

Coordinating Onboarding Calls

Coordinating profile verification

Making profiles live on Consult

Demo Chats and activation confirmation