Global Service Innovation Leader Job in Philips

Job Title

Job Description

In this role, you have the opportunity to lead the serviceability capabilities of the Philips x-ray systems with strong impact to Philips customers.

Your role:

• Participates as Service Innovation Manager with other senior managers to establish strategic service innovation plans and objectives.

• Makes final decisions on administrative or operational matters and ensures effective achievement of service innovation objectives.

• Works on complex service innovation issues where analysis of situations or data requires an in-depth knowledge of service innovation in the company.

• Participates in corporate development of service innovation methods, techniques and evaluation criteria for projects, programs, and people.

• Ensures budgets and schedules meet corporate requirements. Develops territory service innovation plans and participates in strategic and tactical service innovation planning.

• Regularly interacts with executives and/or major customers.

• Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.

• Directs and controls the activities of a broad service innovation area through several department managers within the company.

Role Nuances:

• Leading a service innovation organisation for x-ray systems of around 50 employees & filling the DXR site lead position in Pune for Service organization

• Install base management (~ 40 000 systems)

• Creating roadmap and implementing next level of serviceability requirements to the Philips x-ray product lines.

• Global Interface to market organisations for x-ray service-related topics

• Leading the interface from service perspective to other x-functions for developing and maintaining the Philips x-ray systems

You are a part of the global x-ray service management team reporting to Head of DXR-Service. The position is located in Pune/India. You will be responsible for leading a result-oriented organisation with strong focus on customer success and business performance.

You're the right fit if you have:

• Master's in engineering or equivalent technical field with minimum of 15 years of relevant experience.

• Experienced people manager with track record leading international / global teams with a minimum team size of 20 employees, this role typically leads a team of people managers.

• Strong experience in medical device industry

• Very strong technical background; Either with Service or R&D experience , strong experience in emerging technologies ML,AI , Cloud , IOT ,remote services etc would be a plus

• Strong project or program management experience and practical experience in lean framework. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.

• Ability to work on complex issues where analysis of situations or data requires an in-depth knowledge of the company.

• Fluent communication and business English skills

• Ability to interact with customers or management, should have a certain level of influence on senior level leaders regarding matters of significance to the organization.

Required Competencies:

• Customer focus

• Clear & effective communication

• Accuracy Problem analysis/identify opportunities

• Learning ability

• LEAN thinker

• Continuous improvement

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company s facilities.
Field roles are most effectively done outside of the company s main facilities, generally at the customers or suppliers locations.