Account Services Associate Specialist Job in Fis Global
Account Services Associate Specialist
Fis Global
3 weeks ago
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Job Summary
What you will be doing
Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor.
Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group s escalation guidelines.
Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
Assists in tracking, compiling and completing reports as assigned.
Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions.
Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
Other related duties assigned as needed.
EDUCATION REQUIREMENTS
High school diploma or GED
What you Bring
Knowledge of banking principles, operations and processes
Strong PC skills with basic knowledge of Microsoft Office applications
Detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clients
Excellent data entry skill
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent verbal and written communication skills
Effective analytical, problem-solving, team and time management skills
Ability to work independently on problem tickets within the client problem ticket solution
Ability to maintain confidentiality and carry out assignments that are sensitive in nature
Ability to work both independently and in a team environment
Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor.
Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group s escalation guidelines.
Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
Assists in tracking, compiling and completing reports as assigned.
Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions.
Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
Other related duties assigned as needed.
EDUCATION REQUIREMENTS
High school diploma or GED
What you Bring
Knowledge of banking principles, operations and processes
Strong PC skills with basic knowledge of Microsoft Office applications
Detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clients
Excellent data entry skill
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent verbal and written communication skills
Effective analytical, problem-solving, team and time management skills
Ability to work independently on problem tickets within the client problem ticket solution
Ability to maintain confidentiality and carry out assignments that are sensitive in nature
Ability to work both independently and in a team environment
Added bonus if you have:
Reconcilitaion experience
capital markets.
What we offer you
- Working in an international company, alongside international colleagues.
- Being a part of an innovative and entrepreneurial environment of a growing department and team. Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
- Development opportunities by using the company's on-line training database and LinkedIn Learning. Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
- Opportunity to get involved in social projects and local initiatives.
- A broad range of professional education and personal development opportunities
- A work environment built on collaboration and respect
Experience Required :
Fresher
Vacancy :
2 - 4 Hires
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