It Associate Job in Peepul

Key Responsibilities:

Provides technical support in the use of personal computer hardware, software. Sets up and configures laptops and, peripherals and accounts. Install software and support team on solving software issues Coordinate with team and hardware technicians for fixing hardware issue and plan hardware repair technicians home/office visits. Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate. Serves as technical resource to all Peepul employees. Administers user accounts and emails. Researches and recommends system equipment upgrades and new system procurement. Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems. Works with hardware and software vendors to resolve equipment failures/problems. Assists with technical inputs for all Peepul projects. Prepare monthly operational reports. Peepul website management. Manual data backup for office and senior management team. Manage IT inventory. 2 Manage software purchase and renewals. Qualification and Experience: Bachelor s degree in IT or similar field. One to two years of related experience in handling the IT Support in the development or other sector. Skills: Knowledge of a variety of hardware, software, programming languages, and operation systems. Basic knowledge of network protocols and some experience with computer applications and operating systems. May be tested on appropriate computer skills as require. Demonstrated ability to build excellent relationships with people to maintain a healthy, safe, and fun work environment. Strong written and verbal communication. Giving close attention to details and demonstrated ability to handle sensitive or confidential information. Motivated to learn rapidly and is naturally proactive (happy to learn new technologies). Takes ownership and pride over the quality of work as an individual and team member.