Key Account Manager Job in Orange Mantra
Job Description :-
Key Account Manager to oversee the relationships of the company with its most important clients. The person will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. Building and maintaining strong relationship with strategic clients and identify needs and requirements to promote our company s solutions and achieve mutual satisfaction.
Responsibilities and Duties
Key Responsibilities
Develop trust relationships with a portfolio of major clients
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating recurring sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Helping Marketing team with recorded written, audio or video Feedbacks of client.
Competencies:
Functional Competencies
Business Direction and Strategy: Strategic Thinking, Business Acumen and Commercial Thinking, Effective Decision Making, Entrepreneurial Mindset, Systems Thinking, Negotiation and Influence
Business Development: Human-centred, Integration, OrangeMantra Representation
Business Management: Results Focused, Partnership Management, Risk Management, Resource Management, Excellent Communication, Digital Awareness and Literacy
Technical Competences
Excellent client management skills
Worked in an agile environment
People Management Competencies
Managerial Courage
Empathy
Emotional Intelligence
Accountability
Experience and Qualifications
Required
10+ years of experience
Experience in managing budgets.
Experience in sales and providing solutions based on customer needs
Previous in-depth experience with upselling and key account management
Minimum 10 Years
2 - 4 Hires
