Customer Service Executive Job in Obopay
Customer Service Executive
Obopay
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Roles & Responsibilities
- Support planning and coordination of Client Engagement Team activities
- Manage communications with internal and external stakeholders.
- Help build positive relations within the team and external parties
- Schedule and organize meetings/events and maintain agenda
- Prepare MoM and track open items until closure
- Support growth and program development
- Managing the ticketing tool and highlight any breach of SLAs with stakeholders
- Support and facilitate the completion of regular reports
- Documentation of Change Requests from client and understanding their requirements in relation to our product
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
- Analyse statistics and compile accurate reports
Preferred Requirements
- Proven experience as program coordinator or relevant position
- Tech savvy, proficient in MS Office
- Quick learner
- Ability to work with diversity and multi-disciplinary teams
- Excellent time-management and organizational skills
- Outstanding verbal and written communication skills
- Detail-oriented and efficient
- Flexible to work long hours and over weekends/holidays when required
- Onsite travel either for short or long durations will be required
Qualifications and Education Requirements
Work experience and educational background that a candidate should have when applying for position
- Post Graduate degree or equivalent. (Computer Science / Engineering equivalent)
- Preferably 2-3 years of experience.
Working conditions
- General Shift.
- Must be flexible to extend working hours when needed and to accommodate coordination with multi-location team
Experience Required :
Minimum 2 Years
Vacancy :
2 - 4 Hires
Similar Jobs for you
Help us improve TheIndiaJobs
Need Help? Contact us