Customer Service Executive Job in Holidaymonk
Customer Service Executive
Holidaymonk
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
JOB DESCRIPTION
Inviting applications for the profile of Customer Service Executive . The candidate must be a graduate with minimum 0 to 1 years experience in Guest Assistance / Airport Coordination or Customer service in the service / hospitality industry. Should have strong customer service orientation and proficiency in English language. A brief of the duties & responsibilities is as follows:
- Interaction with Guests and briefing as per the briefing sheet, if required.
- Facilitate all activities involved in the arrival and departure transfer of guests.
- Responsible for strictly following the prescribed procedures & making the guest comfortable & their experience memorable.
- Responsible for welcoming, escorting & assisting guests in arrival & departure transfer.
- Assist the guest at the time of check in & check out at the hotel.
- Brief the guest about complete tour itinerary (If required).
- Reconfirm the flight, hotel, vehicle & all other details before transfer.
- Entering data in the system and maintaining records, as required.
- Assist the client in all possible ways in consultation with the file handler and branch in-charge.
- Provide clients feedback to the operation teams.
Experience Required :
0 to 1 Years
Vacancy :
2 - 4 Hires
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