Customer Service Executive Job in Cresc Datasoft Pvt Ltd

We currently have an excellent opportunity for a Customer Service Executive (Only Female) to join our team.

Job Description / Responsibilities

The CS executive is responsible to interact between the customers, sales team, warehouse and other entities involved in US Apparel/Garment supply chain process.

• Customer Relationship Management.
• Coordinate for closure of unwanted and partially fulfilled POs on periodic basis.
• Be in touch with WH on regular basis for smooth shipment and resolve any issue raised regarding PO mismatch/excess etc.
• Communicate with customer on shipping schedule, pricing, product availability, product/shipping, documentation, sample request, shipping and order confirmation.
• Coordination on phone/emails with Sales Team for their order and shipping updates.
• Ensure timely shipments from the warehouse & track the same till delivery.

Desired profile of the candidate

• Candidates with prior experience in US customer support process preferred.
• Excellent US English both oral and written.
• Must have excellent working knowledge of MS Excel and must have good analytical skills.
• Customer Oriented - Ability to take care of the customers needs while following company procedures.
• Detail Oriented & Able to Multi-task.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Candidates with GARMENT MERCHANDISING / FASHION /BUYING HOUSE background preferred.
• Must have cultural and geographical understanding of America.
• Candidates from in and around New BEL Road , Yeshwanthpur, Hebbal preferred.

Education & Experience Required

• Minimum of two years of customer relations, sales and/or order processing experience.
• Excellent written and communication skills.
• Customer service oriented and possess good problem solving abilities.
• Degree in Garment Merchandising/ Fashion with related experience in Apparel/Garment industry or buying house would be preferred.

Additional Information

• Candidates are required to work in night shift only.
• Work Timing : 6:30 PM- 3:30 AM.
• Salary : 3 Lakhs 6 Lakhs
• Industry : BPO / ITES
• Functional Area : Customer Service, Operations, AR, Sales Coordination, Garment Merchandising.
• Role Category : Voice and NON - Voice
• Role : Executive/Senior Executive - (Nontechnical)