Engineer - Enterprise Network Operations Job in Ntt Global Networks

Description

JOB DESCRIPTION

Job Title

Engineer Enterprise Network Operations

Reporting

Manager Network Operations

Department

Engineering and Operations

Location

Mumbai

1. PRE-REQUISITE:

• Hands on troubleshooting experience in global enterprise LAN and WAN environment
• Strong hands-on technical subject matter expertise on HP, Aruba, Cisco and Juniper platform
• Technical expertise with Switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols, Routing protocols (EIGRP, OSPF, BGP) and Wireless technologies
• Knowledge of Infoblox and QoS

2. RESPONSIBILITIES:

Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.

• 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
• Ticket resolution work and resolve on trouble tickets, handle ticket escalation
• Queue Management monitor ticket queue, ensure assignment/resolution and closure
• Change Management Work on complex customer changes and perform network maintenances
• Performance tuning of Network devices and creation of Service Improvement Plans
• Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
• Planning and Perform upgrade of firmware
• Work with Hardware/Software Vendors to resolve problems
• Train and Mentor juniors
• Act as an Subject Matter Expert for certain Network products
• Interface with Global customers on calls and lead technical meetings
• Assist is creation of Root Cause analysis (RCA)
• Provide technical inputs for weekly/monthly customer service review reports

3. TRAINING AND CERTIFICATION REQUIRED FOR JOB

CCNA, CCNP, JCNIA, JNCIS, JNCIP is desirable.

4. EXPERIENCE:

3 - 6 years relevant experience

5. EDUCATION:

Engineering Degree/ Diploma for recognized University /Board

6. OTHER SKILLS:

• Excellent communication skills written as well as verbal
• Passion to work on core technology platform
• ITIL process awareness

File: Manager