Lead Engineer - Enterprise Network Operations Job in Ntt Global Networks
Lead Engineer - Enterprise Network Operations
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
Description
JOB DESCRIPTION
Job Title
Lead Engineer Enterprise Network Operations
Reporting
Associate Director Network Operations
Department
Engineering and Operations
Location
Mumbai
1. PRE-REQUISITE:
- Hands on troubleshooting experience in global enterprise LAN and WAN environment
- Strong hands-on technical subject matter expertise on experience on HP, Aruba, Cisco, and Juniper platform
- Technical expertise with Switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols, Routing protocols (EIGRP, OSPF, BGP) and Wireless technologies
- Knowledge of Infoblox and QoS
2. RESPONSIBILITIES:
Engineers who have a passion and understanding for providing outstanding customer service. This person will be part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting.
- 24*7 Remote Management and Monitoring of Enterprise Networks of Large Global clients that have a distributed LAN , WAN setup
- Act as an Subject Matter Expert for certain Network products
- Planning and execution of Change Management processes
- Creation of Method Of Procedure and/or Standard Operating Procedure document
- Performance tuning of Network devices and creation of Service Improvement Plans
- Queue management for escalated issues monitor ticket queue, ensure assignment/resolution and closure, work and resolve trouble tickets, handle ticket escalation
- Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution
- Planning and Perform upgrade of firmware
- Work with Hardware/Software Vendors to resolve problems
- Train and Mentor juniors
- Interface with customer on calls and lead technical meetings
- Assist is creation of Root Cause analysis (RCA)
- Provide technical inputs for weekly/monthly customer service review reports
3. TRAINING AND CERTIFICATION REQUIRED FOR JOB
CCNA, CCNP, CCIE, JCNIA, JNCIS, JNCIP is desirable.
4. EXPERIENCE:
7 + years relevant experience
5. EDUCATION:
Engineering Degree/ Diploma for recognized University /Board
6. OTHER SKILLS:
- Excellent communication skills written as well as verbal
- Passion to work on core technology platform
- ITIL process awareness
File: Manager
Fresher
2 - 4 Hires