Engineer - Enterprise Network Operations Job in Global Networks

Engineer - Enterprise Network Operations

Mumbai, India Mumbai, India

Description

Designation: Engineer - Enterprise Network Operations

Total Experience: 3 to 6 Years

Educational Qualification: B.E. or Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

Location: Mumbai Goregaon East

Shift alternate month night shift

PRE-REQUISITES

• Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environment
• Experience on Managed service is mandatory.
• Excellent communication skills - written as well as Verbal.
• Good technical experience on Cisco/HP/Aruba Platform Network solutions
• Technical hands-on experience with Infoblox and Meraki.
• Added advantage to have hands-on experience on Juniper.
• Technical expertise with Wireless protocols, routing protocols, MPLS, QOS and switching technology.
• Basic knowledge of security technologies like IPSec, VPNs, GRE, NAT/PAT over varied platforms.

RESPONSIBILITIES

• Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer base.
• Remote management and monitor Network Operations
• Queue Management - monitor ticket queues, ensure assignment/resolution and closure
• Support NOC 24x7 for large global clients that have a distributed LAN/WAN/Wireless setup
• Create MOP/SOP and plan Change Management process
• Work with Telecommunication Service Providers to resolve circuit problems.
• Provide Level 1 incident management support.
• Join customer troubleshooting calls to work with L2/L3 engineers.
• Plan and perform upgrade of firmware
• Work with hardware/software vendors to resolve problems
• Provide technical inputs for weekly/monthly customer service review reports
• Any additional task given to the incumbent from time-to-time based on business needs.

TRAINING AND CERTIFICATION

• Cisco R&S, Wireless CCNA
• Juniper - JCNIA
• CMNA (Certified Meraki Networking Association)
• ACSA (Aruba Certified Switching Associate)

EXPERIENCE

• Minimum 3 years of progressive, relevant experience and proven capability to work in a complex network environment.

EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field
• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

OTHER SKILLS

• Passion to work and learn new technology
• ITIL process - awareness.

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