Service Manager Job in Novo Nordisk India Private Limited

The Position As a Service Manager, you will be responsible for supporting IT operations in APAC region. Your key responsibilities will include IT Support for APAC users, IT Operations budget, maintaining security and compliance, SLA (Service Level Agreement) Management, within APAC region. As a service manager you will be responsible for: Managing & overseeing IT Support provided by Global service desk and the local onsite for the affiliates within the APAC region. You will be managing and communicating on the major incidents impacting the affiliates across APAC region. You will ensure in service improvements across the region. Proactively engage in close dialog with Local IT team and stakeholders across the APAC organization to understand needs and requirements. You will work closely with the Technical SMEs (Subject Matter Expert) for ensuring that best practices are employed in management of services in scope. Overseeing the ITIL (Information Technology Infrastructure Library) processes across APAC (Asia-Pacific) region will also be part of your responsibility where in you are expected to ensure co-ordination and follow-up, communication and resolution. Responsible of execution and rollout of GITO strategy & IT projects in APAC (Asia-Pacific), as well as timely communication and involvement of all relevant stakeholders. Ensuring compliance with Quality, following Process & Documentation will be key. Qualifications Bachelor s or master s degree in engineering, computer science or equivalent with experience in incident change and release management. 6+ years of experience in within incident change and release management, Systems and Service Delivery. 3+ years working with key stakeholders and decision makers outside India in an international environment. A certification in ITIL foundation and SAFe Agile will be added advantage. Having experience in pharmaceutical or regulatory industry experience is preferred. Pleasing personality with strong integrity, confident, calm, and composed. Must have a positive outlook, strong personal drive and leadership skills. Excellent writing, verbal, presentation, communication, and consensus building skills. High cultural sensitivity and ability to work across cultures. Above all, have passion for excellence with a concise, precise, and effective approach to problem solving and decision making.