National First Mile Operations Head - Corporate Job in Ninjacart

What will you do? | Responsibilities

• Own end to end First Mile Operations and ensure the end to end smooth running of logistics operations across all the seven cities
• Ensure availability of adequate and trained manpower at Facilities and all the cities as per manpower and business plan
• Responsible for the reduction in cost and increase in productivity
• Ensure SOP Adherence at all times.
• Ensure commercial and statutory compliance are met along with the support of teams across all the cities
• Maintain the cost of operations as per the budget
• Ensuring Pan India Performance reporting periodically
• Benchmarking with Competition by updating regarding First-Mile Delivery solutions, coping up with latest trends, innovations and industry best practices
• Driver key operational and customer service metrics consistently
• Manage cost, quality, and efficiency to achieve operations SLAs
• Ensure the system and ops level guidelines strictly adhere to the respective facilities
• Influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business

What will you have | Requirements

• MBA/PGDM from a Tier I Tier II college
• 6 to 12 Years of relevant experience. Preferable Companies/Industries -> Logistics & Supply Chain, Courier companies (Gati, Bluedart, etc.), E-commerce, FMCG
• Operational Knowledge of Logistics/Couriers/Retail/FMCG/FMCD industry
• Should have complete control, ownership, and accountability in managing the facilities across all the cities
• Has the ability to manage all environmental bodies such as Government officials and compliance inspectors, local authorities and non-governmental bodies
• Preference will be given to those candidates who have the knowledge and skill of leading large operations and support teams across all the cities
• Has the ability to identify, analyze and propose solutions for effective and efficient Regional operations
• People Management: Ability to handle a layered team of more than 80 in an effective way and specify tasks and effective utilization of the available resource
• Data-Driven: Innate sense towards data & strong grip over operations metrics. Experience in process improvement and lean techniques
• Process Adherence:Ability to bring rigor to the process and SOPs to ensure we build consistency and reliability on a day to day basis and scalability in long-term
• Personality:High Energy, go-getter, and proactive personality. Should be a self- starter and should be able to work independently, take end-to-end responsibility and accountability for results