Engineer / Sr. Engineer - Service Job in Nikon India Pvt Ltd

Engineer / Sr. Engineer - Service

Nikon India Pvt Ltd 4+ weeks ago

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Job Summary

Responsible for in house Repairs of Digital Cameras, DSLR & LENSES, service operation function, meeting KPI Norms, Customer Satisfaction, control measures.
Troubleshooting, Repair & Servicing of Imaging Products in Company s own Service Centre
Achieving productivity by Quick Resolution of customer problem by repairing each category wisely and asap to achieve the Targets
Handling customer queries/escalation over telephone/personally
Controlling of TAT and other service parameters
Controlling of part consumption by precise troubleshooting & identification of faults
Identifying/Controlling repeat cases & making appropriate action plan to avoid the same
Responsible for Quality Control of Repaired products
Build & maintain positive customer relationship

Qualification :
Diploma/B.E. in Electronics

Experience Required :

2 to 6 Years

Vacancy :

1 Hire