Technical Support & Services Manager Job in New Wave Computing

Technical Support & Services Manager

New Wave Computing 4+ weeks ago

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Job Summary

Should have relevant technical experience in handling server, desktops, laptops
Should be responsible in vendor coordination and meeting the SLA as per vendorguidelines
Should be responsible for SLA achievement at customer location and should havehandled multiple customers and responsible for the Technical escalations, service call closures and achieving customer satisfaction index
Should also be responsible for earning revenue for the organization through upsell orcross sell of AMC, additional resources or spares
Should have taken or be a part of training the engineers in his team
Should have clear knowledge on carrying out performance evaluation for his teammembers and part of the interview panel and process
Should have relevant and current technical certifications with him
Should have handled a large team directly or indirectly of more than 30 members
Should be ready to travel locally within the region and carry out service review with thecustomers
Will be responsible for the growth of his reportees within the organization
Will have to liaison within the different teams of NewWave and ensure that theorganization meets the end customer objectives
Will be responsible to coordinate between the depts. Of NewWave and achieve
excellence in service delivery to customers.