Service Desk Analyst (level 1) Job in Tata Consultancy Services
Service Desk Analyst (level 1)
Tata Consultancy Services
2 weeks ago
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
Job Summary
Job Description Role :Service Desk Agent Required Technical Skill Set:Desktop & Technical troubleshooting Desired Experience Range:2 4 years Language: English Locations: Chennai, Hyderabad, Pune, Noida
Desired Competencies (Technical/Behavioural Competency)
Must-Have
Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
Willingness to work in any shifts including night shifts and weekends
Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web
Should be flexible for voice support
Ability to understand customer issue and route to appropriate team
Must be a strong cross-team collaborator
Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
Basic knowledge about Systems, backup and Network
Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's
Good-to-Have
1. ITIL Knowledge and Certification.
Responsibility of / Expectations from the Role
1 Should posses good communication skills (English)
2 Technical Troubleshooting Knowledge: Basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues. Location Chennai Job Function IT INFRASTRUCTURE SERVICES Role Analyst Job Id 325691 Desired Skills IT IS_Service Desk | Service Desk Desired Candidate Profile Qualifications : BACHELOR OF ENGINEERING
Qualification : Bachelor of Engineering
Desired Competencies (Technical/Behavioural Competency)
Must-Have
Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
Willingness to work in any shifts including night shifts and weekends
Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web
Should be flexible for voice support
Ability to understand customer issue and route to appropriate team
Must be a strong cross-team collaborator
Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
Basic knowledge about Systems, backup and Network
Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's
Good-to-Have
1. ITIL Knowledge and Certification.
Responsibility of / Expectations from the Role
1 Should posses good communication skills (English)
2 Technical Troubleshooting Knowledge: Basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues. Location Chennai Job Function IT INFRASTRUCTURE SERVICES Role Analyst Job Id 325691 Desired Skills IT IS_Service Desk | Service Desk Desired Candidate Profile Qualifications : BACHELOR OF ENGINEERING
Qualification : Bachelor of Engineering
Experience Required :
2 to 4 Years
Vacancy :
2 - 4 Hires
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