BriefCase
BriefCase

Customer Success Manager Job in Netradyne

Customer Success Manager

Netradyne 4+ weeks ago
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Job Summary

Role And Responsibilities

  • Be the custodian of the relationship that Netradyne enjoys with the specified account/s at an organizational level. Manage the lifecycle of the relationship from onboarding through upsell.
  • Identify and build relationships with the key stakeholders within the account.
  • Map the customer requirements effectively to potential Netradyne offerings.
  • Ensure regular training and updates are imparted so that the customer is able to extract maximum value from the Netradyne solution.
  • Leverage the Netradyne organization to ensure that all customer queries/issues are addressed and resolved in a timely fashion.
  • Regular measurement and improvement of Customer Satisfaction within the Account/s.

Essential Skills

  • Experience in managing a similar profile, especially with International customers.
  • Strong communication skills, presentation and training capabilities.
  • Ability to understand technology, and translate to customer value.
  • Interpersonal skills to be able to span both internal as well as external stakeholders.
  • Good understanding of account structures, and the ability to call high .
  • Strong ability to roll up sleeves , along with potential managerial skills.

Qualifications And Education Requirements

B.E/B.tech /MTech/ MCA
Experience Required :

10 to 15 Years

Vacancy :

2 - 4 Hires

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