BriefCase
BriefCase

Manager - Customer Success Job in Myoperator

Manager - Customer Success

Myoperator 4+ weeks ago
Apply Now
Job Summary

This is a remote position.

The Manager Customer Success will work closely with the Team Leads - Customer Success to improve the overall customer experience and to enhance the working of the internal team members. He/She will be reporting to the Senior Manager - Customer Support and work with him to improve the ARPU of the existing clients.

  • Lead the Customer Success function by training, engaging and developing your team
  • Manage the daily activities of Team Leads and below.
  • Working on new strategies to improve the overall customer experience, and minimise churn.
  • Responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth.
  • Coordinating with the marketing department to strategize ways to increase post-sales interactions with clients.
  • Interacting with the Sales team to work on inter-departmental challenges

Requirements


  • A customer-focused mindset, putting the customer experience first in every action you take
  • Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
  • 7-10 years of experience & should have leadership role of the similar profile from past 2-3 years
  • Experience working in a B2B SaaS organisation
  • Technically proficient
  • Excellent listening skills
  • Ability to effectively communicate at all levels of the organization.
  • Excellent problem-solving skills
  • Extremely process-oriented
  • Experience leading, coaching, and empowering your team to do their best work

Benefits

Work from anywhere
Flexible working hours.

Experience Required :

Minimum 5 Years

Vacancy :

2 - 4 Hires

Similar Jobs for you

See more recommended jobs