BriefCase
BriefCase

Customer Success - Prime Job in Myoperator

Customer Success - Prime

Myoperator 4+ weeks ago
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Job Summary

This is a remote position.

The Enterprise Customer Success Manager will be responsible for and will own the relationship with strategic enterprise accounts for MyOperator. The individual will be accountable for product adoption, revenue retention and expansion, and customer satisfaction of high net worth clients. The individual will be the only most important point of contact between the client and the product, and should be aiming to provide the best in class solutioning and consultation to the client regarding the product.

  • Manage the customer lifecycle for business assigned. This includes, but is not limited to, product activation, adoption, and customer renewal.
  • Seeking every possible opportunity of client expansion and working towards the same
  • Interacting with and managing enterprise clients for product solutions and technical queries.
  • Coordinating with enterprise sales team to understand the high-profile enterprise account.
  • Working on providing product related solutions to the high net worth clients.
  • Make on-site visits (or video calls) to the assigned clients as per the requirement.

Requirements

  • Any UG with excellent oral and written communication skills.
  • Proven work experience of 2 years in handling high profile B2B clients and similar roles.
  • Technically proficient
  • Customer-focused with the ability to understand the client queries
  • Extremely process-oriented
  • Strong analytical skills and hands-on experience on spreadsheets

Benefits

5 Day Working (Monday-Friday)
Flexible Working Hours
Permanent Work Form Home

Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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