Customer Success Manager Job in Ginni Systems Limited

Customer Success Manager

Ginni Systems Limited 4+ weeks ago

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Job Summary

Job Responsibilities

Will be responsible for handling all activities in an account, upsell, support, licensing of Ginesys ERP Solution (Retail & Manufacturing Solution)
Collaborating with the sales team to establish and execute a sales goal for the region
Plan approaches and pitches with pre-sales and marketing team for upsell and cross-sell
Work with sales head to develop proposals that speak to the client s needs, concerns, and objectives
Participate in pricing the solution/service
Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion
Collaborating with the support team and product team to solve customer issues
Increase software adoption through workshops and training
Expanding relationships and bringing in new referrals and testimonials
Ensure client continuity through AMC renewal and subscription renewals

Job Requirements

Analytical skill set, strong presentation skills, ability to interact with any level within an organization
Demonstrated knowledge of ERP/Enterprise Software Sales / Consultative Selling experience
Experience in identifying, qualifying, and closing deals
Strong ability to create sales presentation messages, positioning statements, and other sales collateral
Flexibility in work schedule and ad-hoc travel readiness is required
Demonstrated ability to work independently and achieve goals with minimal supervision
Ability to perform in a dynamic and fast-paced environment
Degree in a business or technically related area of study
Extra patient in resolving customer issues and listening to problems
Excellence in communication - both verbal and written
Demonstrated Relationship Management Skills. Strong Negotiation Skills.
Strong Personal drive | Business Ethics - Product and industry mastery, competitive awareness