Customer Support Executive Job in Moon Technolabs Pvt. Ltd.

Customer Support Executive

Moon Technolabs Pvt. Ltd. 4+ weeks ago

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Job Summary

Skills

Candidate should possess excellent communication skills both verbal and written.
Knowledge of computer operations such as MS-Office and Email.
Should have good Telephonic and Email etiquettes
If having an experience in international calling will be an add on
Should have great interpersonal skills and ability to perform under pressure
Ability to handle business communication, Internal/ External
Zeal to keep learning
Disciplined to deliver in time bound manner
Candidates should be flexible with Night Shift as per company requirement.

Responsibilities

Build and manage customer relationships at all levels
Maintain customer focus at all times and respond to customer enquiries over e-mail, phone and helpdesk using Best Practice guidelines
Ensure all customers' queries are investigated and resolved, escalating issues if appropriate, to the concerned Team
Confirm customer understanding of the solution and provide additional customer education as needed
Prepare complete and accurate work and update the tickets
Maintain effective coordination and communication between the support and development team