Solutions Engineer Job in Moengage

As a part of the Solutions Engineering team at MoEngage, here are some things you can expect: Continuous learning on the end to end product and exposure to our huge tech stack. Each day is fast paced and challenging with new and priority customers getting onboarded in very close quarters The prime and critical focal point for the company representing product, engineering and sales and the company when it comes to existing customers Be part of growing team and has immense visibility across the organization Flexible culture and all doors open to drive ownership and leadership. Clear cut career path defined for desired opportunities and new responsibilities to be taken up that assures growth or movement up the career ladder. Should be flexible to work in rotational shifts and weekends. Responsibilities 3 to 5 years of experience Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment Communicating effectively (both verbal and written) with our customers and internal stakeholders Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements. Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly Communicating well with different audiences (developers, technical and non-technical users) Awareness on Information Security concepts and Best Practices Should be Good and Excel At: Programming languages like Python,Java,Javascript,Angular,React Linux/Unix operating systems and REST API Database (SQl/Oracle) Exposure and hands on experience in one of the following like AWS,Kafka and Elastic Search What You Must Have Experience In: Bachelor's Degree in Computer Science, or equivalent Overall experience in customer facing role (Support/Integration Support) 2+ years as a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products 2+ years of API or SDK implementation and/or integration JavaScript, iOS or Android support experience