BriefCase
BriefCase

Tech Solutions Engineer Job in Barracuda

Tech Solutions Engineer

Barracuda 4+ weeks ago
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Job Summary

What you ll be working

  • Providing superior customer support on our home-grown products.
  • Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup
  • Develop your skills in network and security products through on-going training
  • Document, escalate and follow through with product bugs and/or issues
  • Debug the issue and provide a solution. If not resolved raise a ticket to the next level

What you bring to the role

  • Should have at least 1 year of experience in network firewall domain, web application and load balancing technologies, or exchange/email security and web filter domain
  • Excellent understanding of TCP/IP and UDP
  • Very good knowledge of L7 protocols such as HTTP, HTTPS, FTP, SMTP and POP3
  • Should have good Linux and Microsoft server knowledge
  • Basic knowledge about OWASP top 10 attacks, understanding of top 10 OWASP defined application security challenges
  • Very good understanding of URL filtering in proxy and reverse technologies, debugging applications like tcpdump, fiddler
  • Good understanding of SMTP and POP3 protocols
  • Good understanding of various backup technologies
  • CCNA or CCNP certification preferred
  • Bachelor s Degree in engineering, Computer Science
  • Ability to work in a 24/7 environment with rotating shifts
  • Strong analytical and troubleshooting skills
  • Strong customer focus and solid written and verbal communication skills Positive attitude with a willingness to learn

What you ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility there are opportunities for cross training and the ability to attain your next career step within Barracuda.

#LI-onsite
#LI-PM1
Experience Required :

Minimum 1 Year

Vacancy :

2 - 4 Hires

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