Customer Success Representative Job in Klearnow

Customer Success Representative :

KlearNow is pioneering LogisticsasaService (LaaS) by creating the industry s first fully cloud-based digital network that can be usedacross the entirearray of supply chain participants to simplify the transit of goods worldwide. KlearNow s LaaSmodel/platform is powered by our proprietaryartificial intelligence/machine learning (AI/ML) engine thatautomates the digitization of the many current siloed, manual,and paper-based processes ultimately turningamass of disconnected dataintoastructuredandadaptable resource forall partners.

Why us

KlearNow is operational and a certified Customs Business provider in US, Canada and UK with plans to grow in many more markets in near future. Be a part of a rapidly growing company where you will have the opportunity to extend our leadership position and fast-track innovation behind AI-powered intelligent supply chain solutions.

Over and above the core customs clearance solution, KlearNow is also providing consolidated freight visibility, data and document management and intra-port activity for efficient Drayage.

KlearNow has the flexibility of a small start up with the security of a well-funded organization with strong investors and advisors.

Summary:

We are looking for an energetic self-starter who is fluent in European languages such as Polish, French, German and/or Dutch. As a Customer Success Representative (CSR) you will be responsible for managing a growing portfolio of KlearNow customers. This is a high-profile customer-facing role requiring outstanding relationship management, on-boarding and implementation skills. In addition, the role requires the ability to manage multiple customer interactions simultaneously, coordinate with cross-functional teams, aiming to drive customers to value. The ideal candidate has Supply Chain or Customs Clearance industry experience, is detail and results oriented, with strong communication and problem-solving skills.

Responsibilities:

• On-board new customers and handhold their initial shipments through a full life cycle
• Be an expert on KlearNow products, features and functions
• Create Business Review cadence with customers; weekly, bi-weekly, monthly
• Measure and track KPIs and Overall customer health
• Track and follow-up on reported issues
• Assess customer pain-points and capture enhancement requests
• Provide updates to customers on new releases, roadmap and best practices
• Work closely with sales, product and operations teams

Requirements:

• 5-7 years of Customer Success or Customer facing experience
• Supply Chain or Customs Clearance industry experience is required
• Excellent communication and presentation skills
• Able to work in a hyper-growth, fast paced start-up
• Fluency in English as well as Polish, French, Dutch or German is a plus