Senior Manager- Customer Success Job in Agnext Technologies

Our talented team is shaping the future by developing solutions that impact how leading organizations operate. Imagine having the resources to influence tomorrow s reality today, while learning from the industry s top talent and having fun in the process!

We are hiring for 2 positions.

Education:

• Bachelor of Technology (B.Tech), MBA, or M.Tech
• Open to candidates from any industry/domain

Experience:

• 6+ years

Employment Type:

• Full-time, Permanent

Salary:

• Competitive, based on experience and skills. We believe in rewarding the right talent.

Location:

• Gurgaon

Why Choose AgNext?

• Impactful Work: Work on cutting-edge solutions for composition and contamination analysis, with traceability and digital payment capabilities.
• Career Growth: Expand your skill set and enjoy tremendous growth opportunities.
• Innovative Environment: Collaborate with a team of energetic, highly talented professionals who drive innovation.
• Global Reach: Opportunities in various geographies, contributing to a technologically advanced product.

What You Will Be Doing:

• Revenue Growth: Expand revenue within existing accounts by driving cross-sell and up-sell opportunities.
• Customer Engagement: Understand customer needs and recommend solutions based on best practices.
• Project Management: Oversee projects to successful completion, ensuring effective communication with stakeholders.
• Client Relations: Maintain proactive engagement with key customers, driving satisfaction and growth.
• Sales Support: Partner with the sales team for pre-sales activities, demos, and developing marketing collateral.
• Problem Resolution: Tackle customer queries and provide technical support.
• Training and Mentorship: Guide and train team members to enhance their product and client management skills.
• Insights Sharing: Provide strategic insights to improve client satisfaction and drive innovation.
• Client Visits: Meet clients at their locations for meetings or training sessions as required.

Key Traits & Skills:

• Enterprise Customer Management: Proven experience in consulting, managing, and negotiating with enterprise-level customers.
• SaaS/E-commerce/Tech Experience: Experience in the SaaS, E-commerce, or retail tech industries is highly preferred.
• Tech-Savvy: Understanding of technical aspects with a solution-oriented mindset.
• Strategic Thinker: Able to turn long-term business objectives into tactical action plans.
• Communication Skills: Strong verbal and written communication, with the ability to present and engage at all levels of an organization.
• Leadership: Experience working with senior to C-level executives, mentoring, and leading teams.

Educational Background:

• Bachelor of Technology (B.Tech), MBA, M.Tech, or similar qualifications in Operations Management or related fields.

How to Apply:

• WhatsApp: Send your CV to +91-62395-99342
• Email: Send your resume to recruitment@agnext.com