Customer Success Executive Job in Jumbotail Technologies Pvt. Ltd.
Customer Success Executive
Jumbotail Technologies Pvt. Ltd.
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
- Permanent
Job Summary
Job Description:
As a Customer Success Executive at Jumbotail you will
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- Acquire your set of customers and manage the initial incubation processes to understand the flow of acquisition and incubation
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- Activate your set of customers through high impact at the time of acquisition & using scalable mechanism
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- Use scalable resources for acquisition and updating newer version of the app in long run
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- Drive recency of the customer and make sure customers are transacting in our platform
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- Own overall relationship with assigned customers, which include: Increasing product adoption, ensuring retention, satisfaction and success.
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- Establish an emotional connection with each assigned customer and drive continued value of Jumbotail products and services.
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- Program manage any escalations related to assigned customers.
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- Work with customers to establish critical Issues or Issue patterns and aid the customers by scalable fashion
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- Own Jumbotail business transparency to the assigned customers.
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- Work to identify & develop opportunities to other business team to increase the share of wallet of the customer
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- Build a culture of customer point of view in all the business discussion
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- Advocate customer needs/issues cross-functionally
- Develop, prepare, and nurture customers for Jumbotail & Government policies and legal aspects.
Requirements:
An ideal candidate for this role is someone who has-
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- Proficiency in Kannada language as most of our customers communicate in their regional languages.
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- Willingness to work on field and get hands dirty
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- Passion to work with startups, especially food and grocery industry
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- Willingness to go above and beyond for customers with high bias for action
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- Graduation/Masters from Tier1/Tier2 college of the state
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- 0-24 month of work experience in customer facing (F2F) role
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- Passion to go above and beyond to solve customer problems
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- Ability to work with constraints of cost, resources and time
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- Highly data oriented approach and ability to understand problems using dat
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- Knowledge of excel, SQL and any other analytical tools will be an added advantage
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- Inclination to work in technology enabled environment and ability to understand change in technology
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- Ability to use scalable resources to get things done
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- Ability to collaborate cross functionally for customer related issues/escalations
- Ability to think on feet and examine any problem in a structured manner
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We would like to hear from candidates who have the hunger to impact real lives and who can match our high bar on Core Values that we live by.
If you-
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- can apply first principles thinking to solve problems
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- can envision a great future that you want create
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- have the fire in your belly to get out of your cube and do something about your vision and passion
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- want to work with some really smart people, and still raise the bar for all of us
- can have fun and help your colleagues have fun doing all of the above..
we would like to hear from you
Experience Required :
0 to 2 Years
Vacancy :
2 - 4 Hires
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