Customer Success Operations Executive Job in Webengage

Job Description Essential Functions and Responsibilities: Serve as the primary point of contact and trusted advisor for our SMB clients, ensuring their success with our product Develop and maintain deep relationships with SMB clients, understanding their unique needs and goals Monitor client usage and engagement data to identify trends and areas for improvement Collaborate closely with internal teams to advocate for clients' needs and contribute to product enhancements Conduct regular one-on-one check-ins with clients to ensure their ongoing satisfaction and success Assist in creating resources/documentation/campaigns to support customer education Assist in creating automated workflows based on customer/user behaviors Assist in conducting webinars/training sessions for the client base based on customer needs Ideal Candidate: Strong customer service background, follow-up, and organizational skills 2-4 years of relevant SaaS Customer Success experience Diplomacy, tact, and poise under pressure when working through customer issues Excellent personal presentation and communication skills & strong client servicing skills Hands on experience with Chat Gpt is preferred Life at WebEngage: We value transparency and ensure a clear view of team goals through our monthly and quarterly town hall meetings. Our work culture promotes inclusivity, creativity, and productivity. We encourage autonomy, open communication, growth opportunities, and maintain a healthy work-life balance. Additionally, we organize company-sponsored offsites once a year to foster camaraderie among colleagues (post-pandemic). Perks & Benefits: We prioritize continuous learning and offer cutting-edge tools and mentorship to unlock your full potential. You'll also receive top-notch medical insurance, including Covid Care facilities, programs for mental health support, and a contemporary leave policy that goes beyond sick leaves. To explore more about our company, please visit the following links: