Head - Alumni Engagement Job in John Wiley & Sons

Location: Bengaluru,India

At Wiley, we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It s in our differences that we empower the way the world learns.

What we are looking for:

The Head of Alumni relationship management is responsible for the holistic life cycle of an Alumni, from the moment they are given an offer of employment to the moment they convert to the client and beyond, maintaining good relationships for the future benefit of Wiley-mthree. This role will require facilitation with various senior stakeholders to ensure adequate support and resources are available to all Alumni Associates. They are also responsible for all alumni events throughout the calendar year and assisting with company events.

How you will make an impact:

• Meeting an Alumni when they sign their offer letter and making the first introduction.
• Managing the Alumni s induction to Wiley India and the client in partnership with HR.
• Making sure the Alumni is legally compliant and aware of Wiley s and any clients main policies and procedures.
• Make sure every Alumni is met every quarter thereafter.
• Attend the performance review for the Alumni s first 6 months on site.
• Work with HR and client line manager on any learning and development, performance management or employee relations as required.
• Motivate and ensure Alumni s achievement of all learning and development milestones
• Liaise with any internal client main point of contact for the Alumni they have on site to make sure program running smoothly internally.
• Responsible for creating strong and empathetic relationships with all alumni graduates.
• Liaise with the HR Associate responsible for Alumni in escalating any employee relations, engagement, training or other related issues.
• Actively contribute to new business development and client penetration opportunities, feeding back commercial propositions and driving an increase to the overall number of Alumni graduates.
• Work with your counterparts responsible for Associates to define, develop and expand ideas for monthly social/business events for Alumni Associates and all Associates and organise and plan in partnership with internal stakeholders.

Who you are:

• Minimum 9+years experience in HR/Staffing/Talent Management roles
• Strong interpersonal and communication skills
• Excellent relationship building skills
• Superb attention to detail
• Knowledge or awareness of HR processes and practices, specifically performance management and employment relations
• Ability to influence and persuade and manage difficult conversations
• Good Financial Products knowledge across investment banking and the wider financial services sector

About Wiley:

We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.