BriefCase
BriefCase

Customer Relationship Executive ( Females Only, Hindi Fluency Must) Job in Infocom Software Pvt. Ltd

Customer Relationship Executive ( Females Only, Hindi Fluency Must)

Infocom Software Pvt. Ltd 4+ weeks ago
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Job Summary

We are looking for a Client Relations Executiveto create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we d like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

  • Build relationships withcustomers
  • Create plans to address clients business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs

Requirements

  • Proven experience as a Client Relations Executive
  • Proven track record of meeting and exceeding targets
  • Background in customer service; IT industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills in English and Hindi
  • Problem-solving aptitude
  • Ability to work well with a team

Education : B. Tech, MBA

Experience : 2 plus Years
Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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