Executive - Customer Support Job in Verteil Technologies Pvt Ltd

Executive - Customer Support

Verteil Technologies Pvt Ltd 4+ weeks ago

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Job Summary

Experience in resolving customer queries, recommending solutions and guiding product users through features and functionalities.
Minimum 2 years of experience in IATA accredited travel agency or in an airline call centre
GDS Ticketing experience using Amadeus, Travelport or Sabre.
Should be well-versed in Global distribution system (GDS).
Additional airline tools like SPRK or ADO is an added advantage.
Should be well-versed in Fare rules, city codes and airline codes.
Should have proven experience in airline ticketing with an airline/ travel agency/GSA.
Should have up to date knowledge on current domestic and international travel trends, regulations, etc.
Should be an excellent communicator who is able to earn clients trust.
Excellent People management skills.
Excellent analytical skills.
Experience in airline reservation/ travel agency.
Multi-tasking abilities.
Patience when handling tough cases.
Should be a graduate, IATA Certification (Preferred).
Flexible to work in shifts.