Helpdesk Coordinator Job in Ind Innovations Pvt. Ltd

Helpdesk Coordinator

Ind Innovations Pvt. Ltd 4+ weeks ago

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Job Summary

Job Description:

Resolve helpdesk service calls.
Support IT staff members on support work.
Maintain Helpdesk responsibility and resource allocation.
Handle routine Help Desk calls to ensure timely resolution as per Senior Management's Service Level Agreement.
Attend help desk calls in-person and through email, FAX and phone.
Answer help desk lines and troubleshoot.
Attend support calls, walk-up customers and emails for first level technical support.
Solve routine issues and escalate complex issues based on priority.
Ensure customer satisfaction through continuous status information.
Develop, execute and follow IT operational policies, standards and work instructions for customer support.
Ensure customer satisfaction through continuous status information.
Develop and manage internal and external support documentation.
Minimum Experience of 2-3 years.

Qualification: Graduate with Technical Diploma

Experience Required :

2 to 3 Years

Vacancy :

2 - 4 Hires

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