Tm Helpdesk - Delhi Job in Aditya Birla Capital Ltd.

Key Result Areas

Supporting Actions

Resolution of Operational Queries

• Query management & resolution. Queries are received from MISPs, Insurance Companies, Sales Team etc.
• Coordinate with IT as required, to resolve all portal related issues received from the partners
• Resolve all payment related queries by coordinating with dealerships, insurance companies etc.

System & Process Developments

• Prepare process note and take approvals from all parties on the process changes made
• Coordinate with IT for implementation of new systems and UAT testing , as required
• Periodically monitor and ensure that the insurance partners as well as the dealership partners are adhering to ABIBL policies and documentation requirements

Operational Support

• Support in Endorsement, Cancellation & Refunds.
• Provide support in training dealerships, Sales team and insurance companies on policies, systems and processes.
• Coordinate and follow-up with the dealership partners for payment of premium to the insurance companies, within the defined timelines
• Coordinate with IT or third party payment gateways for closure of any pending issues
• Follow up with the insurance partners for timely upload of 64 VB on the portal
• Create user IDs for Dealers and insurance partners in the portal and coordinate with IT for timely system integration.
• Assisting in Audit related data.

MIS & Reports

• Daily / Weekly / Quarterly / Monthly MIS is prepared and circulated to Business Team, PARTNER, Central team, Insurers etc.