BriefCase
BriefCase

It Support Analyst Job in Ihsmarkit

It Support Analyst

Ihsmarkit 4+ weeks ago
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Job Summary

Responsibilities:

    • Provide technical support for Windows 10, Mac OS X and Linux environments.
    • Own and management of problems and issues from start to finish.
    • Troubleshoot and manage VPN connectivity.
    • Event and meeting room support.
    • User and group management in Active Directory and G Suite
    • IT equipment procurement from vendors as required.
    • Update and maintain records in the asset management system.
    • Identify opportunities for innovations or improvements to the way ApplyBoard IT helps our customers.
    • Identify and resolve network problems using a web-based management interface.
    • Other duties as required.

Preferred Qualifications:

    • College diploma in Information Technology, Computer Science or a related field, or a minimum of 3-5 years experience in an IT Helpdesk role.
    • Excellent verbal and written communications skills.
    • Ability to work with various types of users and explain technical details to non-technical individuals.
    • Experience with Apple and Microsoft operating systems.
    • Experience managing users in G Suite and Active Directory.
    • Comfortable using Office 365 and Google productivity tools.
    • Strong understanding of networking fundamentals and with Unify networks.
    • Advanced troubleshooting for all types of technical service requests and issues involving computers, network, all smartphones/tablets, AV systems, enterprise applications/systems
    • Demonstrated knowledge of current security and privacy best practices.
    • Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
    • There may be a requirement to manage email outside of business hours for business needs
    • After-hours work may be necessary due to schedules, deadlines and/or reliability issues.
    • CompTIA A+, Network+, ITIL Foundations certifications preferred.
Experience Required :

3 to 5 Years

Vacancy :

2 - 4 Hires

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