Support Analyst Job in Globallogic

Description

We support Partners for queries related to their account, their ebooks/audiobooks via chat and email.

Requirements

Graduate degree in any discipline
The candidate must be flexible with 24*7 shift timing
Excellent written and good oral communication skills
Good interpersonal skills and decision-making capabilities

Expertise in Google Docs Suite (Drive, Docs, SPreadsheet, Slides, etc. or MS office tools Excel and Word

Good analytical skills with a logical mind-set
Strong data interpretations skills to analyze and document relevant findings.
Must be flexible to work on Public Holidays.
Self-directed, adaptable to changes in the work environment/rules/directions
Professional attitude and service orientation; team player.
Front end + real time Customer Service experience (chat/email)
Customer Service Acumen
Typing speed at least 30wpm
Computation ability (basic)
Hands on with internet

Preferences

Only 1-2 Years of Experience in International Email and chat Support Role

Job Responsibilities

Manage large amount of incoming partner emails and chats per the project s productivity and
quality SLAs
Provide answers/resolution to partner queries/issues through email and chat to the utmost
satisfaction of partners
Escalate issues requiring high-level expertise to expert teams/individuals and get a resolution
for the partner
Liaise between partners and various internal teams/individuals while working to get answers or
resolution to partner queries/issues
Responsible for analyzing and reviewing content which might also include sexually explicit
content (text/audio).
Work on various ad-hoc projects requiring reaching out to partners through email and review
large amounts of data/info while exceeding the quality and productivity targets
Identify and share partner feedback with the relevant individuals/teams through appropriate
internal channels in place
Assist team/ops management identify and analyze opportunities to optimize and develop
processes & tools for improving internal efficiency and partner experience
Track performance status, metrics, etc of various tasks undertaken

We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic