Digital Intelligence & Capabilities Assistant Manager Job in Hindustan Unilever

Digital Intelligence & Capabilities Assistant Manager

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Job Summary

About Unilever International

Unilever International (UI) is a global business operating in cross-border B2B.

We aim to serve underserved markets, consumers, and customers.

Digital Evolution is our crucial enabler to provide superb customer experience and world-class operational excellence.

UI Intelligence & Capabilities (IC) is responsible for Digital strategy execution with a mission to:

Intelligence - Empower the future with digital brilliance.

Create happiness for customers and teams by delivering digital growth channels, outstanding service, and resilient business operations.

Capabilities - Secure evolution success with confidence.

Accomplish company objectives with peace of mind through secure and compliant capabilities & technology.

We are looking for skilled individuals to enhance our Intelligence and Capabilities team in the role of Business Analysts (BA).

As a BA, your role is pivotal in connecting business goals with user journeys, technology & digital habits by applying design thinking methods to craft solutions and applications that precisely meet user needs.

Our Intelligence & Capabilities Team thrives in a constantly evolving environment, offering abundant opportunities for innovation, creativity, and ongoing learning. This setting is ideal for those passionate about working in a vibrant and ever-changing landscape.

Your performance will be evaluated on several key areas: Project Delivery Metrics, Precision and Quality of Work, Adherence to Regulations, Stakeholder Satisfaction, and the Realization of Benefits. A successful BA journey involves meeting these metrics, innovating, contributing creative solutions, and working effectively within cross-functional teams. Given the dynamic nature of our business and market conditions, we expect each BA to grow and refine their professional skills consistently.

Job Description

  • Gathering and analyzing business requirements:

    • Work with stakeholders to understand their needs and expectations.

    • Define the north start requirements for a new or changed business process or system.

  • Analyzing business Problem/Opportunity:

    • Gather information through interviews,surveys,and workshops.

    • Use Data modeling,empathy mapping, process mapping,or other techniques to analyze the situation.

    • Analyze the root causes of the stated problems.

    • Identify areas where business processes can be improved.

    • Maintain documentation and reports that detail findings, outcomes, and recommendations.

  • Developing solutions:

    • Work with stakeholders to develop solutions that meet business requirements.

    • Define the solution requirements: data, integration, perfect process, user interface, and user experience.

    • Create functional specificationsand design prototypes.

    • Communicate requirements, proposed design, and process clearly to business stakeholders, developers, and technical leads.

  • Delivering the solutions:

    • Perform assessment & validation of the solution against agreed requirements.

    • Develop change management and training initiatives to land the solution and collect feedback.

  • Communicating with stakeholders:

    • Communicate with stakeholders throughout the project lifecycle.

    • Provide status updates on project progress.

    • Explain complex technical concepts to non-technical stakeholders.

Skills

  • Experience with Agile Methodology

  • Design Thinking & problem-solving

  • Strong business acumen

    • Familiar with Core Domains: Sales / Supply Chain / Finance. Preference within FMCG.

    • Experiences with fundamental business processes: Order to Cash / Procure to Cash / Sales Pipeline / Record to Report.

  • Project management skills

  • Excellent communication and Collaboration skills

    • Listen to understand with empathy.

    • Able to convey ideas effectively to engage stakeholders, deliver the message, and influence decision-making.

    • Able to facilitate meetings and discussions to solve a problem or design a solution.

    • Able to influence, guide, build consensus, and encourage.

  • Technical proficiency

    • Loves the Problem to Solve.

    • Experience in data analysis, process modeling, and user Interface design.

    • Basic understanding of IT systems and how they work.

    • Interested in New Technologies: Gen AI, Connected Experiences.

Behavioral characteristics

  • Highly motivated, purpose-driven individual who is adaptable to rapidly changing environments.

  • Team player in a multicultural environment.

  • Able to focus and prioritize.

  • Open to Agility, Initiative, Curiosity, and Experimentation.

  • Resilient and able to come back from setbacks.

Software

  • Microsoft Suite (Excel, PowerPoint, Outlook, Word, Teams, SharePoint).

  • Project Management Tools (Jira, Confluence).

  • Wireframe design and concepts (Figma).

  • BI Solutions (Power BI / Tableau/Alteryx/SQL).

Network

IC team operates via Agile Fusion squad teams, fully owning the projects and closely collaborating across the functions. Key Networks

  • CDTO & IC team members

  • Domain Sponsors, Subject Matter Experts, Business stakeholders

  • Customers

  • Core IT platform team

  • Tech Developers & Architects, Tech Support teams (BAU)

  • 3rd Party Vendors

Good to have

  • AI | ML | Statistics certificate

  • Programming and technical knowledge

  • Basic understanding of ERP, CRM & connected Planning solutions.

Qualifications

  • Entry-level, mid-level Experience Level.

  • A degree in Business Administration, Finance, Computer Science, or a related field.

  • Relevant certifications (like CBAP PMI-PBA) can be beneficial.


Qualification :
A degree in Business Administration, Finance, Computer Science, or a related field.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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